Administrator Password Reset

Administrator account passwords can only be reset by invoking the filemage reset command on the virtual machine.

Windows

1. Connect to the virtual machine using RDP.

2. Open command prompt as a administrator.

3. Run the command:

filemage reset <ADMINISTRATOR_EMAIL>

If the file does not exist, you may have a older version of the image which does not have the utility script. Instead run the command:

"C:\Program Files\FileMage\Gateway\filemage.exe" -c "C:\ProgramData\FileMage\Gateway\config.yaml" reset <ADMINISTRATOR_EMAIL>

Linux

1. Connect to the virtual maching using SSH.

2. Run the command:

sudo filemage reset <ADMINISTRATOR_EMAIL>

If the file does not exist, you may have a older version of the image which does not have the utility script. Instead run the command:

sudo su filemage -s /bin/sh -c "/opt/filemage/bin/gateway -c /etc/filemage/config.yml reset <ADMINISTRATOR_EMAIL>"